A Concierge Visit is essentially a New Patient visit combined with a Phone Consult, to provide the highest level of concierge orthopedic medical care to our most discerning patients. With a Concierge Visit the patient will take the same steps as they would for a New Patient visit, by filling out the patient Intake Form and uploading a self video. The MoonlightOrtho® provider will then call the patient to discuss his or her orthopedic issues in more detail, and may offer additional workup and treatment options. The phone call will consist of 15 minutes of uninterrupted conversation with your provider. Next, the provider will respond with a written Assessment and Recommendation(s), as well as a return video.
With a Concierge Visit your MoonlightOrtho® provider can give a more personalized service, and cover a more in-depth explanation of your orthopedic condition, while answering any additional questions that the you may have regarding various treatment options. Additionally, our providers do their best to respond to our Concierge Visit patients the same day.Search A Provider
A Second Opinion Chart Review is for the patient who wants a non-biased Orthopedic provider to review their medical records from an outside source, i.e. another physician’s office, and give additional treatment Recommendation(s), based on the information available and the MoonlightOrtho® provider’s years of experience in their field of expertise.
The patient will be asked to upload their outside office notes, along with any supporting documentation; including imaging, lab, or EMG reports (up to 30 pages). The medical chart from the outside practitioner will be thoroughly reviewed by your MoonlightOrtho provider, and an independent Assessment and Recommendation(s) will be made. This may or may not be in alignment with the previous treating practitioners’ recommendations. If the patient then wants a full evaluation separately by a MoonlightOrtho provider, they will additionally register for a New Patient visit.
Note: This is a record review only, the patient will not upload a patient Intake Form or video.Search A Provider
A Phone Consult is a personal phone call, from your MoonlightOrtho® provider, and can be utilized to discuss anything the patient wants to discuss regarding the field of Orthopedics. The patient may have questions regarding the use of orthobiologics such as stem cell or platlet rich plasma (PRP) injections, or they may have questions or want advice concerning new or cutting edge technologies or surgical procedures. The Phone Consult will include 20 minutes of uninterrupted conversation with your MoonlightOrtho® provider. No documentation is preformed as there is no exchange of written or video information between the patient or provider. This is an on-demand, phone call-only visit.Search A Provider
A New Patient visit is when a patient sees a MoonlightOrtho® provider for the first time, either as a one-time visit or to initially establish care for a NEW problem of ONE body part/joint. A New Patient visit includes: a full patient Intake Form, a two-minute self-video upload describing and showing the symptoms, and upload of any referral documentation the patient may have from their primary care provider. The above information will be reviewed by your MoonlightOrtho® provider, and the patient will receive a return video from the provider, along with a written Assessment and Recommendation(s) for treatment; which will be added to your Intake Form, thus making this a printable History and Physical document just as you would receive when having your medical records printed from an in-office visit. Additionally, prescriptions, lab studies, or imaging, such as an MRI, may be ordered if indicated. When the initial issue is treated and the patient has another NEW problem, this will also be treated as a New Patient visit.Search A Provider
A Carpal Tunnel Concierge Visit is a specialized type of New Patient visit, for those patients who have previously been diagnosed with carpal tunnel syndrome by another medical professional. If you have not been previously diagnosed with carpal tunnel syndrome by your local provider, you will need a more extensive evaluation and workup; please register for a New Patient Visit, or Concierge Visit.
With a Carpal Tunnel Concierge Visit type, patients will upload a patient Intake Form, along with a self-video, and their local providers’office notes (showing a diagnosis of carpal tunnel syndrome), and if already preformed the results of their carpal tunnel study. Next, the MoonlightOrtho® provider will review all information and make an Assessment and Recommendation(s), including: an order for a carpal tunnel study (an EMG or an Ultra Sound), a steroid injection or other conservative treatment including bracing, medications or Physical Therapy. A recommendation for surgery may be made as well, based on the individual patient’s symptoms and the objective severity of their carpal tunnel syndrome on EMG or US.
For those patients in whom surgery is recommended, we have partnered with CarpalTunnelConcierge.com, a direct-to-consumer/fee-for-service, surgical tourism company, to offer a ‘cash-pay’ option to one of the most common surgical procedures performed by Orthopedic Surgeons, carpal tunnel release surgery. This service is offered to patients from all over the world as a sort of medical tourism, as our patients not only travel for the significant cost savings compared to the equivalent hospital/insurance based surgery, but for the actual vacation before or after their 10-minute procedure as well, as our Hand Surgeons are located in some of the most beautiful locations in the world, such as Lake Tahoe! For more information regarding direct-to-consumer hand surgery and medical tourism, please visit: CarpalTunnelConcierge.com
A note to patients interested in the Carpal Tunnel Concierge Surgical Program:
As with all visit types, telemedicine can not be practiced across state lines and patients will need to initially register for a Carpal Tunnel Concierge Visit. with a provider licensed in the state that the patient resides, which can be accomplished by searching for a surgeon by Select Painful Area & Select Your State. (Please see the list of Hand Surgeons below who participate in the Carpal Tunnel Concierge surgical program.)
However, if you do not reside in a state with a licensed Hand Surgeon who participates in the Carpal Tunnel Concierge surgical program, OR if you would like to have your surgery performed outside of your state of residence (as medical tourism, for example) then please initially register to be seen by a MoonlightOrtho® provider in your state, who will then discuss your case and transfer your care to a Hand Surgeon in any location that you choose.
Participating CarpalTunnelConcierge.com Hand Surgeons
Lake Tahoe, NV – Dr. David Eisenhauer – licensed in: CA, MO, NV, OKSearch A Provider
A Return Visit is when a patient has already established care with a MoonlightOrtho® provider and initial treatment Recommendations have been completed; however, the patient still needs on-going care for their INITIAL problem. The patient may have completed Physical Therapy, a course of oral anti-inflammatories (NSAIDS) or corticosteroids, or may have been seen by a specialist and given medical (as opposed to surgical) treatment recommendations.
With a Return Visit patients will be asked to add new information to their original patient Intake Form, and upload a new video demonstrating any additional or new changes in their symptoms. The MoonlightOrtho® physician will provide a return video as well, along with an updated written Assessment and Recommendation(s) to your patient Intake Form/History and Physical. A patient may have as many Return Visits as they need to treat their INITIAL problem, however a NEW problem will require a New Patient visit.
At MoonlightOrtho® we charge less than the cost of some insurance co-pays for our Lab/Imaging Review visit; and you won't have to drive/sit in some stuffy waiting room, just to go over the report with your practitioner. Just upload the Radiologists/lab report to your Encounter, we will then review it and make additional written Recommendations (added to the Assessment and Recommendations section of your Intake Form/History and Physical) based on the results of your study. We are happy to review the actual images as well, but you will need to mail a hard copy of the disk to your MoonlightOrtho® provider (find their contact info within their CV)
If you are not an established patient with MoonlightOrtho® and want us to review your lab, imaging, or EMG reports, and give treatment recommendations, please register for a New Patient or Concierge visit.
FastXray patients may utilize this service for a simple review of their results, based on the radiologists report only; however, an in-depth evaluation as a New Patient, including a thorough history and video exam, is recommended for a more thorough Assessment and Recommendation(s) from your MoonlightOrtho® provider.
Note: We STRONGLY recommend patients to seek follow-up care for review of any lab or imaging study that has been preformed, either with your MoonlightOrtho provider, or your local Primary Care or Orthopedic Physician.
A Physical Therapy Consult consists of 20 minutes of on-demand, “real-time” chat with a licensed Physical Therapist. With this type of consult, your PT can offer insight and education about treatments to speed your recovery time, and will provide home exercises that can be preformed for various orthopedic conditions. The PT may also provide guidance, pictures and/or videos describing the specific stretches and exercises most beneficial to you. Additionally, during your consult, the Physical Therapist may offer a full telemedicine PT program, and can arrange for a follow up Physical Therapy treatment in a telemedicine or clinical setting, typically within a few days. This will streamline the process of getting into Physical Therapy for conservative or post-operative treatment of your musculoskeletal condition. At MoonlightOrtho we believe in continuity of care, and take a "team approach" to treating your orthopedic problem(s)!
MoonlightOrtho® has partnered with FastXray.com, a national supplier of Orthopedic imaging services, to offer our new and existing patients a direct-to-consumer (cash-pay) option for Orthopedic/musculoskeletal imaging. Via FastXray we are able to offer our MoonlightOrtho® patients the most affordable MRI, X-ray, CT Scan, Ultra Sound, and other imaging modalities, nationwide. For example, the average cost of an MRI, performed at a FastXray location and reviewed by a board-certified Radiologist, may be up to 75% less than a similar study preformed at competing facilities.
Additionally, via MoonlightOrtho® we offer our patients an online referral service for just $39, for those patients who want or need an orthopedic imaging modality, but do not have the requisite referral/Doctors order to undergo such imaging. With a FastXray Visit, MoonlightOrtho® patients may bypass the traditional difficulties/constraints of obtaining a referral or Doctors order for Orthopedic imaging such as an X-ray or MRI.
With a FastXray Visit on MoonlightOrtho®, the referral/Doctors order will be quickly generated online by one of our MoonlightOrtho® providers, and may be utilized at a FastXray location or any imaging facility that the patient chooses! (NO insurance pre-authorizations will be performed by your MoonlightOrtho® provider).
For those patients who utilize MoonlightOrtho® for their referral/Doctors order, we also offer an Imaging Review Visit type, which will give you quick feedback on the results of your study – as opposed to waiting for weeks to get into your local provider, just to go over the results and be given treatment options.Go To FastXray.com Get Your On-Line Imaging Referral/Order NOW!
A Post-Operative Visit is a concierge level service that can ONLY be offered by your surgeon if he or she is also a MoonlightOrtho® provider. This option is not available to all patients, and may ONLY be taken advantage of if your surgeon has given you directions/permission to do so, and they are listed on the MoonlightOrtho® website as a provider in your state. A Post-Operative visit on MoonlightOrtho® has to be arranged for by your surgeon, in his or her office, prior to or after your surgery; and you should be within 90 days of your surgical date. This should be at NO charge to you. (If your surgeon is not yet part of the MoonlightOrtho® provider network, please let them know that you would appreciate the convenience of this service!)
With a Post-Operative visit, patients may bypass the patient Intake Form, and will just upload a brief video, showing their surgeon the incision site, along with any progress made during their post operative period, including range of motion or anything specific that your surgeon wants you to comment on. Your surgeon should give you instructions on how to relay the information most pertinent to them during your healing period. On the self-video, patients may also ask questions regarding: ongoing limitations, expected outcomes, return to work/sports, etc. Your MoonlightOrtho provider will respond by filling out the Assessment and Recommendation(s) portion of your patient Intake Form and/or a giving a return video. Prescriptions for non-narcotic meds, work notes and Physical Therapy instructions may be given via MoonlightOrtho® as well.
Note: At your surgeons’ discretion, your Post-Operative Visit may be preformed by a mid-level provider. Additionally, if you are outside of the 90-day window from your date of surgery, please register for a Concierge Visit or a New Patient visit.Search A Provider
The Ortho University Video Library and the Ask-An-Ortho chat forum are provided FREE of charge to our MoonlightOrtho® patients! Via the OrthoU video series patients may research their symptoms and/or their diagnosis and learn about some simple self-diagnostic tools, along with some general home treatment recommendations, some treatments that are only available "in office", and when it may be time to consider surgery. Each individual topic is covered by a Board Certified and Fellowship Trained Orthopedic Surgeon, with a practice emphasis in that area of orthopedic pathology.
For any lingering, unanswered questions MoonlightOrtho® additionally offers the Ask-An-Ortho forum, which is an e-mail based question and answer platform where patients may ask our MoonlightOrtho® providers orthopedic-related questions and receive some general, non-personalized, answers regarding specific orthopedic conditions. This too is FREE advice/information from our board certified and fellowship trained Orthopedic Surgeons and Sports Medicine Physicians.
To access these great features, we ask for you to register for a FREE patient account (the red tab in the top/right corner of the website). Once logged into your Patient Dashboard you will have unlimited access to the OrthoU Video Library, and can separately register for the Ask-An-Ortho forum.Go To the OrthoU Video Library
BoneBrace.com is not an e-commerce site and we DO NOT not sell braces directly. Our goal is to give consumers another option when an Orthopedic splint or brace is needed, or when a specific brace has been recommended by your provider. We have researched hundreds of braces across countless websites to find you the lowest priced braces, recommended by our sub-specialized Orthopedic Surgeons (a wrist brace recommended by a Hand and Wrist surgeon, a back brace recommended by a Spine Surgeon, etc.) These are often the same splints and braces you would receive when seeing an Orthopedic Surgeon or Sports Medicine Physician in his or her office, but at direct-to-consumer pricing.
For a better understanding of when, where, why and how to wear the brace for maximum benefit, please register for a FREE account at www.MoonlightOrtho.com and review our OrthoU video series, where we discuss the "most commons" in Orthopedic Surgery and Sports Medicine, including simple home treatment recommendations and brace ware.Go To BoneBrace